FAQs
Where can I locate my full account number in Online Banking?
After logging into your online banking account, you can find the full account number in the Account Details section of your account labeled as “MICR Account Number”.
For more information, please reference page 19 of our Online Banking User Guide, and to locate this information on our Mobile App, please check out our Mobile resource guide.
How can I change my contact information?
After logging into Online Banking, members are able to view and update settings throughout their online banking environment. Members can access the settings area by clicking on their name in the upper right corner and click settings or click the more widget and click on widget settings. From here, you can change/edit/update your address, phone number(s), and/or e-mail address(es).
For more information, please reference page 85 of our Online Banking User Guide.
How do I set-up an external transfer?
Please see page 41 of our Online Banking User Guide for detailed instructions on how to set-up an external transfer.
Note: There is a daily limit of $10,000 dollars, weekly limit of $20,000 dollars and a monthly limit of $30,000 for external transfers. A wire transfer may be used to transfer larger amounts.
How can I add travel notes/notices?
For your security and protection, please use the Card Management widget in online banking or contact us at 303.657.7000 if you plan to use your Premier Members CU credit and debit cards while traveling.
For more information, please reference page 80 of our Online Banking User Guide.
How can I calculate a loan payoff for an installment loan?
Members who have an installment loan will be able to calculate a payoff for their loan in the account details section. Members can enter a date in the calculate loan payoff section and a payoff will generate appropriately.
For more information, please reference page 25 of our Online Banking User Guide.
How can I view my loan balance?
After logging into Online Banking, members can view additional loan details by selecting a loan in the left pane and then choosing the Account Details tab at the top of the right pane.
For more information, please reference page 23 of our Online Banking User Guide.
How long does it take for funds to transfer?
Please allow a few business days for fund transfers. Please reference our Transfers page for more details.
Note: Automated transfers will occur around 10 am Mountain Time on the date you scheduled the transfer to take place. Simply login to online banking and set up your transfers. If you need assistance please call the credit union and we will be happy to help you set up automatic transfers to make your loan payments or savings deposits. You pick the day, the frequency, and the amount, and let our automatic transfers do the rest. All you have to do is make sure the funds are available on the day of the transfer.
How and where can I make a loan payment with my debit card?
Payments can be made via debit/credit card or by entering your other financial institution account number and routing number information. Please allow a few business days for your payment to post.
For more information, please check out our Loan Payment Options page for more details.
What are different types of check holds?
No Hold = Immediate availability.
Local Hold = First $225 immediate availability, remaining two business day hold Local Hold Deposit greater than $5,525 = $225 immediate availability, $5300 two day business hold, remainder of deposit five day business hold.
Local Hold Exception Hold = First $225 immediate availability, remainder five business day hold New members will be subject to additional holds when the account has been open for less than 30 days (7 day check hold for new menders for first 30 days).
What is needed to have a Notary and Medallion done in the branch?
Medallion: We DO NOT do Signature Guarantees for shared branch members or nonmembers. Signers on the documents we are guaranteeing must be Premier member(s) in good standing (membership opened for greater than 90 days, no overdrawn accounts or past due loans). It is imperative that we properly identify the member signing the document by an unexpired government issued photo id (driver’s license/passport/state identification card). Transactions cannot be over $500,000.00 (our bond limit) per transaction per day. Transactions over $500,000.00 may need to be broken into smaller transactions on different days for us to do the Signature Guarantee. We must have Evidence of Ownership. We need original stock certificate(s) or the latest statement/verification of the security (typically within the last 3 months). This document must show their name(s), investment/shares and the dollar value. Items we cannot guarantee, Anything that does not involve the sale, transfer, liquidation, or change in ownership of securities.
Notary: We cannot act as a witness. We do notaries for all members. The completed document the member wishes to notarize, Valid photo ID that meets state requirements, Any other individuals (with proper ID) who will be signing the document. Virtually any document can be notarized. However, exceptions are vital records such as a birth, marriage and death certificates. Notaries can’t make or certify copies of these records. You must go to the government agency that issued the certificate to get copies. This service is free for members, We do offer this service to non-members we charge $2.00 per notarized document.
How can I activate my Credit or Debit Card?
Credit Card Activation: +1.800.466.0040 (domestic) | 501.588.0893 (international calls)
Debit Card Activation and PIN changes: +1.866.762.0558 (domestic) | 501.588.7531 (international calls)
Is Premier Members Credit Union federally insured?
Premier Members CU is regulated by Colorado state laws. Deposits are federally insured up to $250,000 by the National Credit Union Share Insurance Fund (NCUSIF), administered by the National Credit Union Administration (NCUA). Therefore, you can rest assured your funds are insured and protected.
Mobile App Help/Assistance
Please check out Mobile Banking Applications page for our user guide, YouTube tutorials, helpful information, and suggested tips & tricks!